Welcome to Wandr Jewelry Store’s FAQ section! We’ve compiled answers to the most common questions about our bold statement jewelry, shipping policies, and more. Can’t find what you’re looking for? Email us at [email protected].
Product Questions
What types of jewelry do you specialize in?
We specialize in trend-forward statement jewelry including iced-out chains, bling rings, and luxury watches. Our collections feature bold designs in black, gold, rose gold, silver, and our signature lemonade finishes that make a hip-hop inspired fashion statement.
What materials are used in your jewelry?
All our pieces are crafted from high-quality metals with premium finishes. We offer options in gold-plated, rose gold-plated, silver-plated, and black metal varieties, all designed to maintain their bold appearance with proper care.
Do you offer matching jewelry sets?
Absolutely! You can mix and match our bracelets, chains, rings, and watches across collections (Black, Gold, Rose Gold, Silver, and Lemonade) to create coordinated statement looks. Many customers pair our gold chains with matching bracelets for a complete bling aesthetic.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email. This allows you to track orders, save favorites, and check out faster on future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to get your jewelry to you fast! If you need to modify or cancel, email us immediately at [email protected] with your order number. We’ll try our best to accommodate if your order hasn’t entered processing (within 1-2 business days).
Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Shipping & Delivery
What are my shipping options?
We offer two premium shipping methods to get your bold jewelry to you:
– Express Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
– Free Standard Shipping (orders $50+): 15-25 business days via EMS with basic tracking
– Express Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
– Free Standard Shipping (orders $50+): 15-25 business days via EMS with basic tracking
Do you ship internationally?
Yes! We offer worldwide delivery to most countries (excluding some Asian and remote regions). International orders may be subject to customs fees in your country, which we’ll notify you about if applicable.
How long does order processing take?
Each piece is carefully inspected and packaged with attention to detail. Orders typically process in 1-2 business days before shipping. You’ll receive tracking information via email when your order ships from our Columbus warehouse.
Returns & Exchanges
What’s your return policy?
We want you to love your statement pieces! You may return unworn items in original packaging within 15 days of delivery. Please email [email protected] to initiate a return. Return shipping costs are the customer’s responsibility unless the item is defective.
What if my jewelry arrives damaged?
All shipments are insured against loss or damage. If your item arrives damaged, email us within 48 hours with photos of the damage and packaging. We’ll quickly arrange a replacement or refund.
Do you offer exchanges?
Currently, we process exchanges by having you return the original item (following our return policy) and place a new order. This ensures you get your replacement jewelry as quickly as possible.
Care & Maintenance
How should I care for my jewelry?
To maintain your jewelry’s bold appearance:
– Store pieces separately to prevent scratching
– Avoid contact with water, perfumes, and chemicals
– Clean with a soft, dry cloth
– Remove before swimming, showering, or exercising
– Store pieces separately to prevent scratching
– Avoid contact with water, perfumes, and chemicals
– Clean with a soft, dry cloth
– Remove before swimming, showering, or exercising
Is your jewelry waterproof?
Our jewelry is water-resistant but not waterproof. We recommend removing all pieces before swimming, showering, or washing hands to preserve their finish and prevent tarnishing.
Still have questions? Our customer service team is ready to help!
Email us at [email protected]