Shipping Information

At Wandr Jewelry Store, we deliver bold statement pieces worldwide (excluding some Asian and remote regions) with premium shipping options to ensure your luxury jewelry arrives safely.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipping

Free Shipping (Orders over $50)
• Carrier: EMS
• Delivery Time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary depending on destination and customs processing. International shipments may be subject to customs fees (not included in order total).

Returns & Exchanges

We want you to love your iced-out chains, luxury watches, and bold jewelry as much as we do. If any item doesn’t meet your expectations, our hassle-free return policy has you covered.

15-Day Return Window

You have 15 days from the delivery date to return eligible items for a refund or exchange. To qualify for return:

  • Items must be in original condition (unworn, undamaged with all tags attached)
  • Original packaging with all certificates and documentation included
  • Accompanied by original receipt or order number

Non-Returnable Items

To maintain the premium quality of our collections, these items cannot be returned:

  • Personalized or custom-made jewelry pieces
  • Items marked as “final sale” during promotions
  • Products without original packaging or showing signs of wear

How to Initiate a Return

Step 1: Submit Your Request

Email our customer service at [email protected] with:

Subject: Return Request – Order #[Your Order Number]

Body:
Full Name:
Order Number:
Date of Purchase:
Item(s) to Return:
Reason for Return:
Preferred Resolution: [Refund/Exchange – if exchange, specify desired item]
Contact Phone Number:

Step 2: Receive Authorization

We’ll respond within 24-48 hours with:

  • Return authorization number
  • Prepaid return shipping label (US customers)
  • International return instructions if applicable

Step 3: Ship Your Return

Package items securely with all original documentation. For protection:

  • Use tracked shipping with insurance
  • Retain shipping receipt until process completes

Refund Process

After we receive and inspect your return:

  • Refund Timeline: 3-5 business days after approval
  • Refund Method: Original payment method (PayPal, credit card, etc.)
  • Shipping fees are non-refundable unless return is due to our error

Exchange Process

Want a different style from our Black, Gold, Rose Gold, Silver, or Lemonade collections?

  • We’ll ship your new item once return is received
  • Price differences will be charged/refunded accordingly
  • Expedited shipping available for additional fee

Important Notes

  • International returns may be subject to customs fees (not refundable)
  • Damaged items must be reported within 48 hours of delivery
  • Sale items may have different return conditions (see product page details)

Still have questions? Contact our jewelry experts at [email protected]. We’re here to ensure your Wandr experience is as flawless as our iced-out pieces.

Last Updated: [Insert Date] – Policy subject to change. Continued purchases constitute acceptance of current terms.